Terms and conditions.

Acceptance

These terms and conditions (“Terms”) govern all use of the Website. By accessing or using the Website, you confirm your acceptance of these Terms.

IBV Gift of Gold reserves the right to update or amend these Terms without prior notice.

1. Scope and agreement to terms

1.1. These Terms govern your access to and use of the Website and any purchase of products concluded with IBV Gift of Gold (“Products”).

1.2. By creating an account, browsing, or placing an order, you confirm that you are at least 18 years old and have legal capacity to contract, and that you accept these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any policies referenced here.

1.3. These Terms constitute the entire agreement between you and IBV Gift of Gold regarding the Website and any order, save for any non-waivable rights under South African law.

2. Our products

2.1. We curate luxury, vintage and collectible items including luxury accessories and precious-metal gift products and bakery goods.

2.2. We strive for accurate descriptions, grading and photography. Minor variations in colour/finish may occur due to lighting, device displays or historical patina. Photographs are illustrative aids, not warranties of perfection.

2.3. Where composition, model or packaging changes are necessary (for example, due to supplier availability), any substituted item will be of equal or better quality and materially consistent with the description.

3. Customer account and ordering

3.1. All Orders require the Customer’s registration or identification through their Customer Account on the Website. By placing an Order, the Customer acknowledges that it carries an obligation of payment.

3.2. The Customer declares that they are of legal age, possess full contractual capacity, and are not under curatorship or guardianship. The placement of an Order constitutes the Customer’s full and irrevocable acceptance of these Terms and Conditions of Sale.

3.3. The Customer has selected the desired Product and added it to their virtual shopping cart.

3.4. The Customer then completes the following steps:

• 3.4.1. The Customer enters their billing details and, where applicable, a separate delivery address.
• 3.4.2. The Customer reviews the details of the Order. Before clicking the “Place Order” or equivalent button, the Customer may review, correct, or amend the contents of the shopping cart by using the “Continue Shopping” or “Edit Cart” functions before confirming the Order.
• 3.4.3. The Customer selects the preferred payment method and, where required, proceeds to make payment.
• 3.4.4. The Order is submitted.

3.5. Once the Order has been successfully placed, IBV Gift of Gold will send the Customer an Order Confirmation via email as soon as reasonably possible. This confirmation constitutes acceptance of the Order and formation of a binding sales contract between the parties.

3.6. If the Customer does not receive a confirmation email within a reasonable time after placing the Order, it is the Customer’s responsibility to contact the IBV Gift of Gold support team at info@ibvgiftofgold.com to verify the status of the Order.

3.7. IBV Gift of Gold reserves the right to modify certain product features where such changes are the result of technical improvements or supplier developments.

3.8. IBV Gift of Gold shall not be held liable for any incorrect or incomplete information entered by the Customer that may result in non-receipt of confirmation emails or delivery failures.

3.9. The Agreement, together with these Terms and Conditions, the Website’s Privacy Policy, and any other published policies, constitutes the entire understanding between the Customer and IBV Gift of Gold in respect of the Order and the use of the Website.

4. Pricing, currency and taxes

4.1. Prices are displayed in South African Rand (ZAR) and include VAT where applicable, unless we clearly state otherwise at checkout.

4.2. Delivery, insurance, duties and similar charges are shown or calculated at checkout (where applicable).

4.3. We will be entitled to adjust the prices indicated on the Website from time to time without any notice being required, notably in the event of modification of fiscal or economic data. The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement.

4.4. International orders: local import duties/taxes may be charged by destination authorities and are for your account.

5. Payment for products

5.1. IBV Gift of Gold utilises a secure third-party payment gateway to process all online transactions. The Company does not at any stage have access to or store the Customer’s confidential banking or card information.

5.2. When making payment, the Customer will be prompted to enter the required card or banking details, including the card number, expiry date, and, where applicable, the security verification code. These details are encrypted and transmitted directly to the secure payment processor.

5.3. For security reasons, the Customer’s payment details are requested for each new order, as only the payment service provider retains the confidential financial information necessary to execute the transaction.

5.4. By confirming the Order, the Customer warrants that they are duly authorised to use the selected payment method. Should the payment provider or financial institution decline the transaction, the Order will be automatically cancelled, and the Customer will be notified by email.

5.5. Placement and validation of an Order constitute the Customer’s express and irrevocable acceptance of the prices, descriptions, and conditions displayed on the Website at the time of purchase, as well as these Terms and Conditions of Sale.

5.6. In the event that a paid Order contains an error relating to pricing, description, or any other material detail, IBV Gift of Gold reserves the right to cancel the Order and refund any latter amounts received.

5.7. Please note that any transaction or processing fees applied at checkout are non-refundable should the Customer cancel the Order prior to receipt of the goods.

6. Delivery, risk and inspection

6.1. IBV Gift of Gold offers local and international delivery. Customers can track the progress of their orders using the tracking details provided once dispatch has taken place. Delivery charges are automatically calculated at checkout based on the destination and courier rates in effect at the time of purchase.

6.2. Orders will be delivered to the address specified by the Customer during the checkout process. It remains the Customer’s responsibility to ensure that the delivery information provided upon ordering is accurate and complete.

6.3. The delivery times displayed on our Website are indicative and supplied by our appointed logistics partners. These timeframes are estimates only and do not constitute binding commitments. Any deviation from the estimated delivery time shall not entitle the Customer to cancel the contract, claim compensation, or hold IBV Gift of Gold liable for consequential loss or damages.

6.4. Risk in the goods passes to the Customer once the order leaves our premises. Upon receipt, the Customer must inspect the parcel and verify that both the packaging and contents are intact and correspond with the order placed. Any visible damage, shortage, or discrepancy must be reported to info@ibvgiftofgold.com within 48 hours of delivery, accompanied by photographs and, where applicable, a note made on the courier’s delivery documentation.

6.5. IBV Gift of Gold endeavours to dispatch all orders within seven (7) business days of confirmation. During peak trading periods or product launches, processing times may extend to fourteen (14) business days due to higher order volumes.

6.6. For international orders, goods may be subject to customs inspection, import duties, or taxes imposed by the destination country. These charges are outside our control and remain the sole responsibility of the Customer. We recommend contacting your local customs office for further information prior to completing your purchase.

6.7. IBV Gift of Gold shall not be liable for delivery delays resulting from circumstances beyond its reasonable control, including but not limited to acts of force majeure, courier disruptions, customs delays, or failed delivery attempts due to the Customer’s unavailability. In such cases, our liability will be limited to the refund of the purchase price for undelivered goods, to the exclusion of any further claim or damages.

6.8. If any item is temporarily or permanently unavailable for delivery, this will be displayed on the Website at the time of ordering.

7. Returns and exchanges

7.1. As our items are luxury and one-of-a-kind, we only offer exchanges or store credit. No cash refunds will occur.

7.2. Please refer to our Exchange and Refund Policy available on our website.

8. Force majeure

8.1. IBV Gift or Gold or its affiliates are not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Company from complying with its obligations, and that cannot be attributed to the Company because they cannot be blamed on the Company, and cannot be deemed to be for the Company’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Company, a failure on the part of the Company’s suppliers to supply goods or a failure on the part of the Company’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Company or third parties that it engages.

8.2. If as a result of a situation involving force majeure the Company fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Company will be entitled to perform the Agreement within a reasonable term or, if compliance within a reasonable term is not possible, to dissolve the Agreement in whole or in part, without the Company being obliged to pay the Customer any compensation in that respect.

9. Liability

9.1. IBV Gift of Gold and its directors, employees, and agents shall not be liable for any indirect, incidental, or consequential loss including loss of profit, data, goodwill, or reputation arising from the use of the Website or any Product purchased.

9.2. IBV Gift of Gold shall not be responsible for damage or loss caused by misuse, normal wear and tear, unauthorised modification, or circumstances beyond its reasonable control.

9.3. We will not be held responsible for any inconvenience or loss as a result of the use of Internet services, notably in the event of service interruption, the presence of computer virus’ or external breaches, or more generally, any event deemed force majeure in the courts.

9.4. In all cases, IBV Gift of Gold’s total liability for any direct loss or damage arising from an Order shall not exceed the amount paid by the Customer for the affected Product.

10. Privacy and cookies

10.1. We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). See our Privacy Notice for purposes of processing, lawful bases, data subject rights, cross-border transfers, retention, and security safeguards.

10.2. We use cookies and similar technologies to operate the Website and improve user experience. You can manage cookies in your browser; some features may not work without necessary cookies.

10.3. Payment information is processed by our payment processor; we do not store full card details.

11. Complaints and customer support

11.1. Please contact info@ibvgiftofgold.com with order number, photos (if applicable), and a clear description of the issue.

11.2. The Customer will be obliged to inspect the Product when it has been delivered and to notify IBV Gift of Gold within 48 hours in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.

11.3. IBV Gift of Gold will respond to any complaints that it receives within a period of 7 days after receipt. We will notify the Customer within a reasonable period in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Customer can expect to receive an answer.

12. Intellectual property

12.1. All Website content, including text, images, videos, trademarks, databases, software, and designs, remains the intellectual property of IBV Gift of Gold.

12.2. Customers and Users are granted a limited, non-transferable license to view Website content for personal use. Copying, reverse engineering, or unauthorized distribution is strictly prohibited.

13. Changes to these terms

13.1. IBV Gift of Gold may, at our discretion, amend these Terms from time to time. The version in force when you place your order governs that order. The current version will be posted on the Website with the effective date.

14. Applicable law and forum

14.1. These Terms and any dispute concerning them or any order are governed by the laws of the Republic of South Africa.

14.2. Subject to the CPA and any mandatory ADR/ombud processes, the parties submit to the exclusive jurisdiction of the courts of South Africa, with the KwaZulu-Natal Division as an appropriate forum.

15. Miscellaneous

15.1. If any provision is found invalid or unenforceable, the remaining provisions remain in full force and the invalid provision will be replaced by a valid provision closest to the original intent.

15.2. No relaxation or delay constitutes a waiver. You may not cede/assign your rights without our consent. We may assign to a successor in the ordinary course of business.

For further information or to make a claim, the Customer can send an e-mail to info@ibvgiftofgold.com.