IBV Gift of Gold

Exchange and refund policy.

At IBV Gift of Gold, your satisfaction is important to us. Each of our products is unique, and we take great care to ensure that descriptions and images are as accurate as possible. We therefore encourage customers to review all product details carefully before making a purchase, including colour, size, and item condition.

No refund – exchange only

By placing an order, you acknowledge that all goods are sold on a no-refund basis, subject only to the rights provided under the Consumer Protection Act, 2008 (“CPA”).

1. Exchange requests

An exchange may be requested under the following conditions:

  • 1.1. You must email info@ibvgiftofgold.com within 48 hours of receiving your order. Please include your order number and the reason for exchange in your email.
  • 1.2. Once your exchange request has been approved, the item must be returned within 48 hours of receiving our confirmation.
  • 1.3. The item must be unworn, unused, and in the same condition as when received, including all packaging, certificates, and tags intact. Items that show signs of wear, alteration, or damage will not qualify for exchange.
  • 1.4. The Customer is responsible for all return courier fees, customs duties, and taxes. Original shipping costs are non-refundable.
  • 1.5. IBV Gift of Gold will respond to any exchange requests that it receives within a period of 7 days after receipt. We will notify the Customer within a reasonable period in the event that it is foreseeable that the request will require a longer term to be processed, stating the term within which the Customer can expect to receive an answer.

2. Credit notes

Upon receipt and inspection of the returned item, IBV Gift of Gold will issue a store credit equal to the purchase price of the item, less any return shipping costs.

Store credits are valid for twelve (12) months from the date of issue and may be used toward any future purchase.

3. Non-exchangeable items

The following items are not eligible for exchange:

  • Products purchased on sale or promotion;
  • Food and bakery items;
  • Special orders or customised items; and
  • Goods that have been worn, used, or damaged after delivery.

4. Defective or incorrect goods

In accordance with section 56 of the Consumer Protection Act, 2008, if a product is found to be materially defective, unsafe, or delivered in error, and the defect or error is not due to any act or omission of the customer, IBV Gift of Gold will, after reasonable inspection and within a reasonable period, offer to repair or replace the item, or refund the purchase price where repair or replacement is not possible.

Goods will not be regarded as defective where the damage or imperfection results from misuse, negligence, or ordinary wear consistent with the item’s disclosed vintage, pre-owned, or natural characteristics.

5. Final provisions

IBV Gift of Gold reserves the right to reject any return or exchange that does not comply with this policy.

By purchasing from us, you acknowledge and agree to the terms of this No Refund – Exchange Only policy.

For any queries, please contact info@ibvgiftofgold.com.