Frequently asked questions.
Answers to the questions we hear most. For anything else, our private-client team is a message away.
About IBV Gift of Gold
What is IBV Gift of Gold?
IBV Gift of Gold is the IBV Group’s private-client marketplace for gold bullion, fine jewellery, curated luxury gifting and specialist mobility services, presented across London, Dubai and South Africa.
Is IBV Gift of Gold only for gifting, or can I buy for myself?
Both — many clients treat themselves as well as buy for others. Every piece can be acquired as a personal item or arranged as a gift.
Is IBV Gift of Gold available to the public?
The marketplace is open to browse. Membership gives clients a closer relationship with our private-client team, priority access to new pieces, and connected support across all three markets — see our Membership page for details.
Enquiries and ordering
How do I place an order?
Browse the marketplace and add pieces to your enquiry basket, or contact us directly if you are looking for something specific. A member of our private-client team will confirm availability, price and next steps by email — no payment is taken on the website.
Do you take payment online?
No. IBV Gift of Gold does not process card payments through this website. Once your enquiry is confirmed, your advisor will explain the applicable price and arrange payment directly with you.
Is my information secure?
Yes. We do not collect or store payment card details through this website. See our Privacy Policy for how we handle the personal information you do share with us.
Chauffeur and mobility
How does the chauffeur service work?
Enquire through the Executive Chauffeur Drive page with your preferred market and dates. Our team confirms a booking for a private, vetted and licensed driver in London, Dubai or South Africa.
What about the Supercar Concierge?
We source, negotiate and arrange delivery of exceptional performance vehicles through our specialist network. Every enquiry begins with a private brief so we can match the right car and route to your requirements.
Delivery and authenticity
How are high-value items like jewellery and bullion delivered?
Through insured, secure luxury courier partners, with signature-on-delivery and discreet packaging. See our Shipping Policy for full delivery terms.
Do items come with authenticity guarantees?
Yes. Applicable products — including bullion, coins and fine jewellery — come with authenticity or certification documentation where relevant.
Can I track my order?
Yes. Tracking details are provided by email once your order has been dispatched.
Exchanges and support
What is your returns policy?
All goods are sold on a no-refund, exchange-only basis, subject to your rights under the Consumer Protection Act. Exchange requests must be made within 48 hours of receiving your order, with the item unworn, unused and in its original packaging. Full terms are in our Exchange and Refund Policy.
What if there is an issue with my order?
Contact our private-client team at info@ibvgiftofgold.com with your order details and a description of the issue. We respond to all enquiries within 7 days.
How can I contact customer service?
Reach our private-client team through the Contact page for email enquiries, or use the Enquire button in the header at any time.