Shipping policy.

1. Dispatch and delivery schedule

Deliveries are carried out Monday to Saturday, excluding public holidays.

All orders are processed within 1–3 business days after payment confirmation. During high-volume periods or product launches, handling times may extend up to 14 business days.

Delivery timeframes vary depending on the courier and destination selected at checkout. Customers requiring urgent or date-specific delivery are encouraged to contact info@ibvgiftofgold.com before placing an order so that we can advise on available shipping and expedited handling options.

2. Shipping costs

Shipping costs are automatically calculated at checkout based on your delivery address, parcel weight, and courier rates in effect at the time of purchase.

All confirmed orders will be dispatched to the delivery address specified by the Customer during checkout. IBV Gift of Gold will not be liable for delays or delivery failures resulting from incomplete or incorrect address information supplied by the Customer.

3. Transfer of ownership and risk

Delivery is deemed complete once the Product physically reaches the Customer or their authorised representative.

At the time of Delivery, risk of loss, theft, or damage to the Product transfers to the Customer. Ownership transfers only once full payment has been received and cleared in IBV Gift of Gold’s account.

IBV Gift of Gold shall not be held liable for any damage, delay, or loss occurring after dispatch that is attributable to the courier or customs authorities. Customers are encouraged to retain tracking details and to contact the courier directly for updates.

4. Tracking information

Once your order has been shipped, you will receive an email notification containing tracking details to monitor your parcel’s progress. Tracking updates depend on the courier’s reporting systems and may vary in frequency.

5. Duties, taxes, and import charges

For South African deliveries, prices include applicable Value-Added Tax (VAT) unless otherwise stated.

For international deliveries, the Customer is responsible for any import duties, customs fees, or local taxes imposed by the destination country.

IBV Gift of Gold has no control over these charges and cannot predict their amount. Customers are advised to familiarise themselves with the customs policies applicable in their country prior to purchase.

Should any such charges apply, they must be paid by the Customer directly to the relevant customs or courier authority.

6. Liability for shipping

IBV Gift of Gold is not responsible for loss, damage, or delay once goods have been handed over to the courier for shipment, except where caused by our own negligence.

Any claims for damage in transit must be reported to info@ibvgiftofgold.com within 48 hours of delivery, accompanied by photographs and a copy of the delivery note.

7. Force majeure

IBV Gift of Gold shall not be liable for delivery delays or non-performance caused by events beyond its reasonable control, including but not limited to strikes, customs delays, courier disruptions, epidemics, natural disasters, acts of God or national emergencies.